FAQ sections:
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| Factors to consider when shopping
for a floor? |
- The look, feel – and even the sound – of a
floor are important. So are these practical considerations:
- Health effects. Doctors often recommend hardwood floors
when their patients have allergies to dust and pet dander.
- Longevity. Can the floor be refinished and – if so – about
how many times?
- Durability. Will the floor stand up to the demands of everyday
life? Hardwood floors certainly will. It’s no coincidence
pro basketball courts have maple floors.
- Installation and maintenance. Will laying the floors pose
any particular challenges? Is maintenance simple?
- Cost. How much does an inexpensive floor really cost if
it only lasts several years? Hardwood floors will last a
lifetime.
- Sustainability. American hardwoods are sustainable, renewable
and environmentally friendly. Every year, this country’s
hardwood forests grow twice as much wood as we harvest from
them.

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| What Type of Hardwood Floor? |
- Hardwood floors are environmentally friendly and they add
to the value of a home. A recent survey of real estate agents
estimates that hardwood flooring can add as much as $7,000
to $10,000 to a home's resale value.
Solid Wood Floors
Solid Wood flooring comes in three basic types:
STRIP flooring accounts for the majority of installations.
Strips usually are 2-1/4 inches wide, but also come in widths
ranging from 1-1/2 inches to 3-1/4 inches. They are installed
by nailing to the subfloor.
PLANK flooring boards are at least 3 inches wide. They may be screwed
to the subfloor as well as nailed. Screw holes can be covered with
wooden plugs.
PARQUET flooring comes in standard patterns of 6" x 6" blocks.
Specialty patterns may range up to 36" square units. Parquet
often achieves dramatic geometric effects of special design patterns.
Type of Hardwood Floor
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Standard Thickness |
Standard Face Widths |
Strip Flooring
Strip Flooring
Plank Flooring
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3/4"
1/2"
3/4"
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11/2", 2", 21/4" & 31/4"
11/2" & 2"
3", 4", 5", 6", 7" or
8"
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A solid hardwood floor can be installed on a concrete slab
as long as the floor is on or above ground level. They can
be sanded and refinished over several generations of use.
Solid wood flooring expands and contracts with changes in
your home's relative humidity. Normally, installers compensate
for this movement by leaving an expansion gap between the
floor and the wall. Base moulding is the traditional "cover-up" for
this gap.
Engineered Wood
Made of several layers of different woods or different grades of
the same wood stacked and glued together under heat and pressure.
Engineered wood flooring is less likely to be affected by changes
in humidity and can be installed above, on, or below ground level.
Some engineered wood floors with thicker top layers can be sanded
many times.
Wood Laminates
A plywood base topped with a layer of veneer. Plies and thicknesses
vary, but three-ply, 3/8 inch flooring is most common. (Remember
that solid hardwood floors, at 3/4 inch, are twice as thick as
wood laminates.) The veneer topping of wood laminate floors (commonly
1/8 inch thick) can be sanded and refinished three times, at
most. Most manufacturer warranties cover the finish for five
years.
Synthetic Plastic Laminates
Usually 1/2 inch thick, plastic laminate flooring consists of a
fiberboard center wrapped in top and bottom layers of high-pressure
laminate -- a tougher version of the same material used in many
kitchen countertops. These floors cannot be sanded or refinished
and must be removed when they wear out. They usually come with
10- or 15-year manufacturer warranties against fading, stains
and wear.
Look closely at an entire laminate floor, and you'll see
that the faux "wood grain" pattern repeats itself.
That's because laminate flooring is actually a photograph
of real wood stuck to a wood composite. Laminates don't sound
like real wood either.

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| What Grade of Hardwood Floor? |
- When it comes to hardwood flooring, the term "grading" is
sure to come up. Grading refers to the system used by manufacturers
to assess the appearance of hardwood floors. NOFMA: The Wood
Flooring Manufacturers Association grades emphasize color,
grain pattern and other markings that occur in wood. Color
is determined by what part of the tree the wood comes from,
and the grain pattern is determined by species and how the
wood is cut.
Color
Heartwood, the oldest, densest, innermost section of the log, is
often darker and richer in color than sapwood, which lies closest
to the bark. The color difference may be so pronounced that heartwood
and sapwood from the same species are marketed under separate
names. See the tree diagram in the "Natural Variations in
Appearance" article.
Cut
Boards can be cut from a hardwood log in several directions: tangent
to the annual rings (plain-sawn or flat-sawn), or radially, across
the rings (quarter-sawn and rift-sawn).
Arched or flame-shaped markings, evident in bold-grained
hardwoods such as oak, characterize plain-sawn wood, while
rift-sawn and quarter-sawn or "quartered" boards
show a pattern of roughly parallel lines. Both have advantages
depending on application and species.
Unfinished Flooring
If your choice is unfinished oak, you will have four NOFMA
grades to choose from:
NOFMA Clear
NOFMA Select
NOFMA No. 1 Common
NOFMA No. 2 Common
NOFMA Clear and select grades are further identified by
sawing direction:
NOFMA Clear Plain
NOFMA Clear Quartered
NOFMA Select Plain
NOFMA Select Quartered
Factory finished
NOFMA also maintains grading standards for pre-finished
oak flooring:
NOFMA Prime
NOFMA Standard
NOFMA Tavern

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| What Type of Finish for Your
Hardwood Floor? |
- You can choose from two types of finishes: surface finishes
or penetrating finishes.
SURFACE FINISHES
These are the most popular choice and involve applying a stain
to achieve a particular color, followed by a top coat of polyurethane
or varnish to give a protective coat. Surface finishes are durable,
they resist moisture, and are easy to maintain. There are four
options for the top coat, and each has its own benefits:
OIL-BASED URETHANE is the most commonly used floor
finish. Available in gloss, semi-gloss, and satin sheens,
oil-based urethane is generally applied in two or three coats,
with drying time of up to 8 hours for each coat. This type
of finish emits fumes as it dries, so adequate ventilation
is important. Clean up is accomplished with a solvent similar
to paint thinner. An oil-based urethane finish ambers with
age.
WATER-BASED URETHANE provides a clear, non-yellowing
finish and produces fewer odors than other choices. This
product dries quickly, and clean up can be accomplished with
soap and water. Some manufacturers make available additives
called "cross-linkers" that can be mixed into the
water-based finishes for added durability.
MOISTURE-CURED URETHANE is a solvent-based polyurethane
that is more durable and more moisture-resistant than other
surface finishes. It is mostly used in commercial, high-traffic
settings like stores or offices. This finish is available
in a satin or gloss non-yellowing formula, as well as one
that will take on an amber hue with age. This finish has
a strong odor and its application is best left to the professional.
CONVERSION VARNISH is a clear, non-yellowing product
that dries in about 8 hours. Like moisture-cured urethane
it produces a very strong odor and should only be applied
by a skilled wood flooring professional.
PENETRATING STAINS AND FINISHES
These finishes do exactly what their name implies: they penetrate
the wood to form a protective seal. The stains soak in to provide
color, and a wax coating gives a low-gloss satin sheen that can
be maintained with additional thin application. These finishes
require special care—water-based products should never
be used to clean or maintain the floor, only solvent-based waxes,
buffing pastes, or cleaning liquids specifically made for wax-finished
wood floors.
SHEEN
High gloss, low gloss, satin finish—your choice is a matter
of personal preference. Keep in mind, however, that high gloss
finishes show scuffs and scratches more readily than low gloss
or satin finishes. High gloss finishes reflect more light and are
typically used in more commercial or contemporary settings, while
satin finishes reflect less light and are favored for more traditional
settings.
EXTRA-DURABLE FINISHES
The latest trends in finishes include products designed to further
extend the life of hardwood floors and make them more durable
than ever. Some polyurethane finishes contain aluminum oxide
to enhance the abrasion-resistance qualities of the floor. Some
manufacturers report that this finish is 10 times more abrasion-resistant
than other wood finishes, and are guaranteed for up to 25 years.
Swedish finishes are resin-based finishes that originated
in Sweden. They form a tough film that is thin enough to
allow the grain of the wood to be felt. Swedish finishes
do not require waxing and can be recoated without sanding.
Acrylic finishes provide an extremely hard, durable barrier
to dirt, moisture, and wear and tear because the finish is
actually forced into the pores of the wood at the factory.
Acrylic-impregnated floors are among the most expensive and
are often used in commercial settings.

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| Considering Radiant Heat? |
- Thanks to advances in the heated floor industry, you can
install hardwood floors over radiant heat - with confidence.
That means you can enjoy the natural beauty of oak, ash,
cherry, maple, hickory, walnut and other fine hardwoods and
the comfort and efficiency of radiant heating.
- As early as 60 AD, the Romans discovered one way to heat
an enclosed space is to introduce heat below the floor surface
and let it radiate upward into the structure.
- Millennia later, radiant heating is more energy-efficient
than conventional forced-air heating systems. Some manufacturers
say their radiant heating systems will cut energy bills by
20 to 40 percent by avoiding the heat loss associated with
forced-air systems. In most buildings, heat loss is greatest
in the top half of the rooms and that's where heat is concentrated
with forced air heating systems.
- Manufacturers also say radiant heat is more efficient because
it warms the feet - where circulation is poorest - making
people feel more comfortable.
How Radiant Heat Works
- Today's radiant heat systems use a three-stage process
to convey heated water to its destination.
- A water heating system - comprising a standard boiler,
water heater, geothermal heat pump or solar panels - warms
the water.
A series of controls then pumps the heated water through a tubing
network that is installed in the subfloor.
As the warm water moves through the tubing network, it releases
its energy and returns to the boiler system to be reheated. This
makes for smooth and gentle temperature variations.
Radiant heat systems can be installed in just one room or throughout
a new or existing home. A plumbing and heating contractor typically
performs the work in conjunction with a flooring installer. Most
radiant heat system manufacturers will provide the names of contractors
in a given area.
- Installing hardwoods over radiant heat isn't much different
from laying a typical hardwood floor.
- The moisture content of the wood flooring itself is important
too. For that reason, it should be kept in the room in
which it will be installed for a couple of weeks before
it is laid.
Hardwood Flooring Types and Radiant Heat
- Radiant heat works well with many different flooring
types, including strip flooring (pieces that are less than
3 inches wide) and parquet patterns. The only design option
that should be avoided is plank flooring (pieces that are
more than 3 inches wide) because seasonal variations in
moisture content may cause gapping between the boards.
With or without radiant heating systems, all hardwood floors
undergo some expansion and contraction as seasons change.
You can compensate for this by allowing expansion gaps
at the edges of the floor (to be concealed by the overlapping
baseboard) and by using tongue-in-groove strips and strips
with beveled edges.

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| Can ceramic tile be used outdoors? |
- To be used outdoors, we recommend the tile must be frostproof
and unglazed for floor use. Make sure the absorption rate
is 0.5% or less. Since our ceramic tiles are glazed, they
are not suitable for outdoor installation.

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| What is the difference between
glazed and unglazed tiles? |
- Glazed tiles are coated with a liquid glass, which is then
baked into the surface of the clay. The glaze provides an
unlimited array of colors and designs as well as protects
the tile from staining. The unglazed tiles are pretty much
the same as the glazed tile, except that their surface is
not coated. Unglazed ceramic tiles do not show wear because
their color extends throughout the tile, making them ideal
for commercial applications.

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| Should a sealer be used on
ceramic tile? |
- A glazed tile is already stain proof, so there is no purpose
to putting on a sealer. You may put a penetrating sealer
on your unglazed tile or your grout joints. The penetrating
sealer is an invisible, stain resistant shield that is absorbed
into the surface.

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| What is the difference between
sanded and unsanded tile grout? |
- Unsanded tile grout is used on ceramic tile that has been
installed with a grout joint width of less than 1/8 of an
inch wide and should always be used on polished natural stone
products. Sanded tile grout is used on tile with a grout
joint width equal to or greater than 1/8 of an inch.

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| If I drop something on my
kitchen floor, is it going to crack the tile? |
- It depends. With proper installation, ceramic tile is very
durable. If you drop a glass or dish, the glass or dish will
most likely break, while the tile may chip or crack.

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| I'd like to buy ceramic tile
for my great room, but won't it be cold? |
- Not necessarily. Porcelain tile is no different in temperature
than anything else in the room; it's just that we tend to
equate smooth with cold. (Of course, cool is good in warm
weather climates!) Still, it's easy to warm things up with
an area rug or two.

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| Why does porcelain tile cost
more than ordinary ceramic tile? |
- Because you are getting a superior product. Porcelain tile
requires the finest natural ingredients and a rigidly controlled
manufacturing process that utilizes the most advanced processes
and technology.

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| Should ceramic tile be waxed? |
- Glazed tile should never be waxed. The purpose of the glaze
is to give you a maintenance-free floor. If you wax the glaze,
you will create more work for yourself. To keep your tile
looking new, use a small amount of vinegar in warm water,
plus a clean rinse.

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| How can I drill a hole through
ceramic tile? |
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| How can you tell if the grout
joints need to be resealed? |
- If you put a few drops of water on the grout and they bead
up, the sealer is OK. If the water absorbs into the grout,
it is time to reseal.

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| What brands of flooring products
do you sell? |
- Our flooring products are separated into four categories:
Laminate Floors
Hardwood Floors
Ceramic Tile
Click here for more information on ceramic tiles.
Porcelain

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